Organizations of every size have had to pivot quickly to keep up and adapt to the changes carried over from 2020, and that need is particularly important to small and medium-sized organizations. Join Shalesa Charron, Principal Partner Development Specialist at Amazon Connect, as she shares how an omnichannel cloud contact center can improve experiences for c ... Show More
Jul 7
#728: The Duck Talks Back - Using GENAI in Your Work
Simon shares some tips, tricks, and experiences in how Builders can use GENAI in their work to get things done faster, and with better outcomes. Links: Amazon Q Developer CLI: https://github.com/aws/amazon-q-developer-cli Promptz: https://www.promptz.dev/ AWS MCP Servers: https:/ ... Show More
23m 15s
Jun 23
#726: Single region, zero excuses: Mastering AWS resilience
Dive into single-region resilience with AWS experts John Formento and Tarik Makota as they debunk common misconceptions and share practical strategies for building robust applications. Learn why multi-AZ isn't enough on its own, discover key AWS services for resilience, and get a ... Show More
45m 33s
Oct 2021
Working Toward Company Alignment with Cal Henderson, Slack Co-founder and CTO, and Genevieve Weber, Salesforce Platform, SVP and COO
There’s a whole new manner of interacting at work now, especially with the rise in remote and hybrid workflows. The digital transformation was already well under way and then, if the transition was a campfire, the pandemic poured lighter fluid on it. Fortunately, lots of companie ... Show More
52m 1s
Nov 2021
Powerful Communication Across the Company with Eric Carrasquilla, SVP and GM of Digital Engagement Solutions at CSG, and Tim Vanderham, Chief Technology Officer and SVP of Software at NCR Corporation
In business, there can be a tendency to label, categorize, and then make corresponding assumptions. This is very reasonable. In order to organize, it’s necessary. One less than ideal aspect of this mentality is that certain responsibilities may be assumed to be mostly relevant to ... Show More
50m 58s
Aug 2021
10$ en bon d'achat chez Amazon pour votre empreinte de main ?
Une fois n’est pas coutume, Amazon fait encore l’actualité pour une technologie à la limite de la controverse. Cette fois, le géant du commerce en ligne présente Amazone One, un service permettant à ses clients de payer grâce à la paume de leur main. Et pour inciter le maximum de ... Show More
2m 53s
Jan 2022
Venturing into B2B Software with Eric Anderson, Partner at Scale Venture Partners
In an industry that relies on being ahead of the curve, the ability to see the potential in new innovations is a necessity. Eric Anderson, Partner of Scale Venture Partners knows how to look ahead, and gives us an inside look at how a cutting-edge venture capital firm finds and f ... Show More
26m 34s
Jan 2022
PMs & the Art of Storytelling by Amazon & United Airlines Sr PMs
They say two minds are better than one, and that's exactly what we've got for you today. Being a good storyteller and communicator is a critical skill for PMs to get the whole team rallied behind an idea. Elly Newell, Senior Product Manager at Amazon, and Amy Rohan, Se ... Show More
29m 18s
Apr 2015
59. Early Amazon Engineer and Co-Developer of the Recommendation Engine, Greg Linden
As you know, we’ve been trying to cover from every angle, the innovations that ecommerce sites in general, and Amazon.com specifically, brought to the world. That is why I was thrilled to get to speak with Greg Linden, who was one of the Amazon engineers who was responsible for a ... Show More
1h 3m
Jun 2023
Do We Need Humans Anymore in Customer Journeys?
Customers are demanding speed and convenience in their interactions with companies. Technology, especially artificial intelligence, is often better at meeting customer needs than humans. Karen Lellouche Tordjman, leader of BCG’s customer experience work, explains how companies ca ... Show More
22m 18s
May 2022
Innovating While Scaling: Lessons from Amazon
In this episode from February 2021, early Amazon execs Colin Bryar and Bill Carr -- in conversation with a16z's Sonal Chokshi -- go beyond the well-known artifacts of Amazon innovation, like the memo and the press release, and share the leadership principles, decision making prac ... Show More
1h 4m