MBA1804 How to Wow Your Customers With L...

Hiring the wrong person doesn't just cost money. It costs momentum, energy, confidence, and sometimes months of progress. When you're stretched thin and desperate for help, it's easy to rush the process and convince yourself that a candidate is "good enough." Those decisions have ... Show More

Giving feedback is one of the hardest parts of leadership. You want your team to improve, but you also don't want every mistake to turn into an uncomfortable conversation. When the same issue keeps popping up, it's easy to wonder whether you're being too patient, too harsh, or si ... Show More

Businesses don't usually fail overnight. They lose touch with what customers actually want, pile on friction, and assume people will stick around because of their brand name. That's exactly why Adobe's recent backlash struck a nerve with so many entrepreneurs. If a company worth ... Show More

Sometimes the smallest gesture creates the biggest return.In this episode, I talk about one of my favorite stories ever—where a simple act of gratitude turned into a massive business opportunity. This is for all the entrepreneurs out there who are obsessed with scale and tech... ... Show More

<p>The lifeblood of a small business is its customers. Going the extra mile to provide easy payment methods and clear communication can mean the difference between a couple of sales, and a couple hundred. Jannese and Austin discuss what they love to encounter as customers patroni ... Show More

"It's crazy what actually happens when you try and go above and beyond." Today, Alex (@AlexHormozi) discusses the importance of delivering exceptional customer service in order to increase prices, retain customers, and gain more referrals. By going above and beyond, small busines ... Show More

People don’t just buy products – they buy stories. So how do you tell yours in a way that sticks, connects, and builds loyalty? In this minisode of Small Business Bytes on This is Small Business, host Andrea Marquez explains how you can write a brand story that does more than jus ... Show More

<p>In this episode, I dive into the strategies and mindset shifts that can transform how you approach marketing, especially for small businesses. I share the story of how I helped scale a small family liquor store from $4 million to $50 million, focusing on practical, underpriced ... Show More

Are you feeling discouraged about scaling your business because of a low average order value? Don't worry, you're not alone! We've all been there, and that's why we're excited to share a micro action that can help you increase your revenue - and it's as easy as asking if your cus ... Show More

<p>In this episode, Fiona gives a quick tip on how small business owners can bring the everyday into their marketing content to humanise their brand and create better connections with their audience. She shares her experience using different marketing platforms and highlights the ... Show More

In this episode of Small Business Quick Wins, host Jay Schwedelson discusses three silent killers of small businesses that owners might not be aware of. He provides actionable tips to address these issues and improve customer engagement and sales opportunities.=================== ... Show More

<p>On today&#39;s episode of the GaryVee Audio Experience, I&#39;m sharing a recent keynote I gave for FAT Brands. We discuss managing the growth and scalability of a brand, the shift in consumer attention we&#39;ve seen over recent years, and how to create and retain new custome ... Show More