When it comes to delighting customers (and making sure they remain customers), a little can go a long way! Tiny gestures can have a huge impact on retention, churn, and word of mouth for your business.
Sep 11
Top 5 Mistakes When Creating And Selling A Live Event
Planning a live event can feel exciting until the pressure kicks in. You want people to show up, have a great time, and walk away feeling like it was worth every cent. But when you’re the one responsible for making it all happen, it’s easy to worry about missing something importa ... Show More
28m 36s
Aug 2017
Do More For Your Customers | Ep 15
"It's crazy what actually happens when you try and go above and beyond." Today, Alex (@AlexHormozi) discusses the importance of delivering exceptional customer service in order to increase prices, retain customers, and gain more referrals. By going above and beyond, small busines ... Show More
6m 57s
Apr 2025
Small Business Bytes: How to Tell Your Business Story and Drive Customer Loyalty
People don’t just buy products – they buy stories. So how do you tell yours in a way that sticks, connects, and builds loyalty?
In this minisode of Small Business Bytes on This is Small Business, host Andrea Marquez explains how you can write a brand story that does more than jus ... Show More
8m 19s
Nov 2024
Transform Your Business with THESE Simple Marketing Tactics
<p>In this episode, I dive into the strategies and mindset shifts that can transform how you approach marketing, especially for small businesses. I share the story of how I helped scale a small family liquor store from $4 million to $50 million, focusing on practical, underpriced ... Show More
52m 53s
Jun 2024
The Key To Creating New Customers
<p>On today's episode of the GaryVee Audio Experience, I'm sharing a recent keynote I gave for FAT Brands. We discuss managing the growth and scalability of a brand, the shift in consumer attention we've seen over recent years, and how to create and retain new custome ... Show More
38m 32s