Contact centers and the technology providers who support the financial services industry were thrown into the front lines during the pandemic. Boris Grinshpun, General Manager of the CRM Group at LiveVox stops by Clark Hill’s Credit Eco To Go to talk about these challenges and experiences. These new and instantaneous set-ups have not only created better ways to manage and monitor call center employees and operations but it has also resulted in transformational ways contact centers are communicating with consumers. Communication channels are now being re-defined to not only follow the consumer but to achieve the same personalization the consumer expects as if they were in-person or speaking to a live person.
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Funk Game Loop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/3787-funk-game-loop
License: http://creativecommons.org/licenses/by/4.0/