The power of voice-based interactions has grown exponentially with the addition of always-on systems, combined with advanced analytics (AI), cloud-based computing and optimized multichannel delivery of insights. The voice-first paradigm will move beyond providing answers to questions – using data and insights to proactively provide insights and guidance that ... Show More
Dec 2023
Season 1 Episode 8 - The Future of AI and the Human Experience
In the season finale, Graeme is joined by Intel’s VP of Data Center AI Solutions Group, Jeni Barovian. With a role that oversees product strategy, she has a wealth of knowledge for the responsible development of AI and understanding how it is ultimately received by end users. Foc ... Show More
44m 45s
Mar 2024
2823: RingCentral: The Human Touch in AI-Powered Customer Service
Have you ever hung up after a customer service call, feeling more frustrated than when you dialed in? In today's episode, we delve into customer service, where dissatisfaction seems to be the norm rather than the exception. With a staggering 97% of people reporting poor interacti ... Show More
34m 34s
Nov 2021
How a human-centered approach is building trustworthy AI.
Creating trust and transparency in AI isn’t just a business requirement, it’s a social responsibility. In this episode of Smart Talks, Malcolm talks to Christina Montgomery, IBM's Chief Privacy Officer and AI Ethics Board Co-Chair, and Dr. Seth Dobrin, Global Chief AI Officer, ab ... Show More
30m 18s
Jun 2021
Developing for Intent: How Conversational A.I. is Helping Brands Make Meaningful Connections with Consumers
<p>Is chat support helpful or annoying? </p><p>To me, it’s both. <br /><br />It’s helpful because it’s the way I prefer to be helped. It’s asynchronous, it allows for multitasking, and it can be done anywhere. </p><p>But, it’s also annoying. It sucks when you type something in an ... Show More
44m 50s
Aug 2023
2468: Paro: Pioneering the AI Revolution in Freelance Marketplaces
In today's episode of Tech Talks Daily, I am joined by Michael Burdick, Founder and Chief Strategy Officer of Paro, the disruptive startup changing how companies connect with on-demand financial talent. Burdick, a leading authority in the freelance marketplace industry, will delv ... Show More
22m 49s
Dec 2023
2613: Sopra Steria: Shaping a Responsible Future With Ethical AI
Today's episode of the Tech Talks Daily Podcast brings a thought-provoking conversation with Andy Whitehurst, UK Chief Technology Officer, and Kevin Macnish, Digital Ethics Consulting Manager, from Sopra Steria. Sopra Steria, a powerhouse in Europe's tech sector, employs 55,000 a ... Show More
31 m
Jan 2024
2742: Navigating the AI Ethical Maze: Insights from IBM's AI Leader
<p><br /> In today's Tech Talks Daily Podcast episode, we ask: "As we race to embrace the transformative powers of generative AI, are we adequately considering the ethical, societal, and environmental impacts of this technology?" Joining us is a distinguished guest, Francesca Ros ... Show More
34m 7s