"People will always be your problem." Today, Alex (@AlexHormozi) discusses the challenges of scaling a service-based business and emphasizes the importance of properly managing and incentivizing employees to avoid losing clients to competitors. He also provides a threefold model for motivating employees and offers tips on how to effectively communicate and train staff.

Welcome to The Game w/Alex Hormozi, hosted by entrepreneur, founder, investor, author, public speaker, and content creator Alex Hormozi. On this podcast you’ll hear how to get more customers, make more profit per customer, how to keep them longer, and the many failures and lessons Alex has learned on his path from $100M to $1B in net worth.

Timestamps:

(1:44) - People are the problem in scaling a service-based business.

(3:16) - Lack of communication or skill hinders compliance.

(4:47) - Motivating employees is key to getting work done.

(6:14) - Seeing implementation improves learning.

(8:05) - Recognition, opportunity, and motivation drive team success.

(10:15) - Recognition and opportunity are more important motivators than money.

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