Rachel Botsman, the author of “Who Can You Trust?", talks about how trust works, whether in relation to robots, companies, or other people. Technology, she says, speeds up the development of trust and can help us decide who to trust. But when it comes to making those decisions, we shouldn’t leave our devices to their own devices.
Apr 28
Why Your Team Won’t Speak Up (And How to Fix It)
Many senior leaders say they want an organization filled with psychological safety and candor, but they often act in ways that are counterproductive to that goal. Charles Duhigg, an author and researcher, has looked deeply into the secrets of good communication, and says there ar ... Show More
31m 30s
Mar 2018
3 Things You Need To Get Your Customers To Trust You, with Andy Frisella - MFCEO224
<p>Businesses ask me all the time, "how can we get our customers to trust us?" Trust is incredibly important. But when people ask me that, I already know something is wrong with their thinking. In this episode, I explain why, and identify what you really need to do to establish t ... Show More
13m 33s
Feb 2023
319: Harvard's Sandra Sucher, What is the foundation of trust? (Strategy Skills classics)
<p>For this episode, let's revisit a Strategy Skills classic where we interview the coauthor of <em>The Power of Trust,</em> Sandra Sucher. In this book, Sandra Sucher and Shalene Gupta examine the economic impact of trust and the science behind it and conclusively prove that tru ... Show More
1h 18m