Teams are teams. Doesn't matter if it's a dental practice, a veterinary clinic, or a Fortune 500 company. The human problems are the same.
In this episode, Dr. Martin Mendelson and Dr. Kyle Stanley unpack what that actually means and why dentistry's tendency to treat itself as uniquely complicated has kept a lot of practice owners from borrowing solutions that have been working in other industries for decades. Martin was just interviewed on a major veterinary podcast, and the entire conversation had nothing to do with teeth. It was about people.
Kyle makes it concrete with a story: a dentist he met with had a team breakdown over birthday lunches. Two were ordered on the same day because nobody had clear ownership of the process. When Kyle started asking questions, is there a list of approved restaurants, a cost ceiling, a deadline, a backup if the owner's out? the dentist realized there wasn't actually an SOP at all. Within 10 minutes, they had one. And a recurring problem was permanently solved.
That's the throughline of the episode: you can have all the systems in the world, but if your people aren't following them, the systems are worthless. And more often than not, when the team isn't following through, it's not because they don't care, it's because nobody ever wrote it down, assigned it, or made it undeniable.
Communication. Expectation. Boundaries. The light side triad applies to every relationship in the practice.
For more info or to join their live CE course, go to www.wellnessindentistry.com
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