More than 320,000 households in England and Wales complained to their water supplier last year. A rise of 56% on the year before, according a report from the industry watchdog the Consumer Council for Water.
It also says the number of people escalating complaints to them has rocketed 84% - the biggest rise in the watchdog's 20-year history.
The topic of water is huge conversation right now, from who should control it, the price of bills and what happens when things go wrong.
Andy White, from the Consumer Council for Water, which represents water customers in England and Wales and Jeevan Jones, chief economist at Water UK, which represents the companies responsible for getting water to our homes join Felicity Hannah to get answers to some of your questions and comments.
Presenter: Felicity Hannah Producer: Sarah Rogers Editor: Jess Quayle Senior Editor: Sara Wadeson
(First broadcast 3pm on Wednesday 16th of September 2026).