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Oct 5
31m 46s

Turning Biological Complexity into R&D A...

Daniel Faggella
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Today
What Shared Intelligence Really Fixes in Enterprise AI - with John McMullan of Observe.ai
Enterprise CX teams have poured budget into AI, yet many still can't show measurable returns — frontline staff double-check the tools, and each new bot becomes another disconnected silo. ​ In this episode, John McMullan, Head of Product Marketing and Strategy at Observe.AI, joins ... Show More
27m 33s
Yesterday
Inside the Shift Toward Smarter Automated CX - with Paul Cuglietta of Simplyhealth
A single misstep in a new customer service channel can undo months of trust-building work. In this episode, Paul Cuglietta, Customer Services Director at Simplyhealth, explores how disciplined testing, governance, and stakeholder sign-off shape agentic AI rollouts inside a regula ... Show More
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Oct 6
Stop Overpaying for AI Power You Don't Need - with Melissa Ramey of Salesforce
An AI agent can function as designed yet produce results an organization cannot verify or safely use. In this episode, Melissa Ramey, Director, AI Transformation – Data Insights and User Experience at Salesforce, joins Emerj's Yolandi de Weerdt to examine who owns agent behavior ... Show More
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