Everybody says they want to know how they're doing as a CEO. Then they fill the board with friendly faces, let the team filter the bad news, and cancel coaching when the numbers get ugly.
Bill tells the story of interviewing his own leadership team at the jewelry company he ran for eleven years, and hearing two leaders tell him he was the wrong kind of leader. He explains what he did with that, why it led to a turnaround, and why feedback lands like a verdict when your identity is wrapped up in your role.
Then the prescription: a real scorecard for the CEO that someone else holds you to, anonymous questions to your team, and the discipline to say thank you instead of explaining.
In This Episode
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Scaling Up Business Podcast with Bill Gallagher