End chaos in your firm—300+ peers use this framework. Free video here: https://www.businessofarchitecture.com/framework
What makes a great project feel great for the client, not just look great at the end?
In this episode, Rion Willard talks with Megan Turner, founder of ML Turner, about what really happens behind the scenes of complex custom homes. Drawing on her work as a builder, construction manager, and owner's rep, Megan shares a rare view of how strong teams keep ambitious projects moving.
The conversation explores why some projects stay on track while others become harder than expected. Megan also reveals what high-end clients notice, what strong architecture firms tend to understand, and why the best project experience often depends on choices made long before construction begins.
You'll also hear how trust, communication, and the right team can shape far more than the final result. If you work with demanding clients or complex projects, this episode may change how you think about the service you provide today.
To learn more about Megan, visit her LinkedIn: https://www.linkedin.com/in/megan-turner-cm