Live from the Vusion podcast studio at NRF Retail's Big Show Europe in Paris, Ben Miller sits down with Eric Meulien, General Manager of Digital Retail at Al-Futtaim Group, to talk agentic commerce and what it actually takes to support it.

Eric explains why AI shopping assistants demand much richer product data than color and size ever captured, walks through the internal Gen AI tool his team built to find and close those content gaps, and shares how Al-Futtaim keeps 200+ brands across 20 countries consistent with a centralized "Atomic Design" system. He also details Blue, the region's loyalty program powering personalization across every division.

In this episode:

Inside Al-Futtaim: 200+ brands across 20 countries, including IKEA, M&S, and Toys R Us
Why agentic commerce demands richer product data
The internal Gen AI tool built to close product content gaps
Keeping brand identity consistent with a centralized "Atomic Design" system
Inside Blue, Al-Futtaim's loyalty program and single customer view

🎧 Subscribe to Omni Talk Retail for more conversations with the leaders shaping retail.

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

In this episode:

Inside Al-Futtaim: 200+ brands across 20 countries, including IKEA, M&S, and Toys R Us
Why agentic commerce demands richer product data
The internal Gen AI tool built to close product content gaps
Keeping brand identity consistent with a centralized "Atomic Design" system
Inside Blue, Al-Futtaim's loyalty program and single customer view

🎧 Subscribe to Omni Talk Retail for more conversations with the leaders shaping retail.

This podcast uses the following third-party services for analysis:

Podcorn - https://podcorn.com/privacy

Al-Futtaim's Eric Meulien on Building th...