In this episode of The Terra Harvell Show™, Terra breaks down one of the most expensive habits salon owners have: letting emotion make business decisions.
This episode unpacks:
Why emotional leadership quietly costs salon owners money
How the need to be liked can weaken accountability
Why compensation, promotions, and firing decisions should be driven by standards, not guilt
How clear expectations and consistent leadership create stronger teams
The shift from thinking like a stylist to leading like a CEO
If you’ve been avoiding a hard conversation, keeping someone because of history, or making decisions based on how they’ll make your team feel, this episode will challenge you to lead differently.
Follow & Connect:
Host: Terra Harvell | @theterraharvellshow | @theterraharvell | @stratasalonssystems