Larry and Barbara have issues with their Amazon account, so they welcome a call from "Amazon" customer service. They learn that their personal information has been compromised and used in a money-laundering scheme. To help the government with a supposed investigation, they transfer their savings via crypto kiosks, cash handoffs and gold purchases, believing the money will be returned once arrests are made. Over several months, the couple develops trust in an agent who calls himself Ryan, who assures them that the case is progressing and they will soon be repaid. When Larry, a retired pastor, returns from a trip to Kenya and loses contact with Ryan, he fears their $1.3 million is gone forever.