That pile of quick questions in your inbox at nine at night? It isn't a communication problem. It's a permission problem. Your team already knows the answers. Nobody told them they're allowed to say so out loud.
In this episode you'll build one page that sorts every decision into three lanes: what your team handles alone, what they handle and tell you about, and the short list that's truly yours. You'll get the dollar line, the log that keeps you informed without being the gate, and the escalation rule that gets a real emergency to you fast!
Topics discussed:
Introduction (00:00)
What a decision rights map actually is (01:16)
Meet West: two weeks dark and 180 messages waiting (02:43)
Lane one: handle it and I never need to hear about it (04:46)
Why "use your judgment" backfires without a line in the sand (05:28)
Lane two: handle it, then tell me (08:01)
Being informed is not the same as being involved (08:58)
Lane three: bring it to me first, and the nine days that nearly cost $1.2 million (11:19)
The escalation rule and the emergency room test (14:11)
Build your one page: one question, three lanes (18:02)
Scott wrote the long version of this episode as a book. Grab Ascent, the story of how he stopped being the answer to every question in his own company: https://MePlusUltra.com/ascent
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This episode was produced by Podcast Boutique https://www.podcastboutique.com