On today's episode, Dr. Mark Costes answers listener questions from inside DSN in this Ask Me Anything segment. He starts with a deep dive into the realities of transitioning a PPO-heavy practice in a working-class market toward an out-of-network model, including the importance of understanding patient psychology, calculating attrition risk, training the team on unified language, and moving slowly by dropping lower-paying plans first.
Mark also discusses why execution often breaks down inside practices, emphasizing the need for culture, accountability, simple systems, clear deadlines, and avoiding too many new initiatives at once. He then shares insight on identifying and nurturing key team members, building contagious vision, creating a workplace people want to stay in, and using hands-on training to strengthen front office performance. The episode also highlights Smile Outreach International's mission, how clinic locations are chosen, and what's ahead for upcoming DSN events and the annual gala.
Be sure to check out the full episode from the Dentalpreneur Podcast!
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