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14m 52s

The four steps to hearing hard feedback ...

TED
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We all have a "thing" — the way we act when we're not at our best that we somehow can't see in ourselves. Leadership expert Chris Wheatley learned about his when his best friend at work called him on it. He shares how hearing that hard truth shattered a lifelong pattern of defensiveness, offering a practical framework for receiving feedback with tact.



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