In this episode of Allied Health Business Brilliance, Layland Webb speaks with Chris Baxter from Aeva about how AI reception technology is starting to reshape the way Allied Health businesses manage phone calls, bookings, cancellations and client communication.

Chris explains how Aeva works as an AI receptionist for clinics, helping reduce missed calls, support after-hours enquiries, manage bookings and reschedules, and reconnect with clients who have not booked follow-up appointments. The conversation also covers practice management software integration, data privacy, client experience, outbound calls, and where AI may support busy Allied Health teams without adding more pressure to admin staff.

Topics covered on AI reception, client flow and Allied Health business operations:

AI reception and smarter call handling – Chris explains how Aeva helps Allied Health businesses respond to missed calls, after-hours enquiries, cancellations and booking changes, while integrating with other practice management systems to keep client flow moving.
Privacy, compliance and client trust – Chris outlines how call data, recordings and client information are managed, including Australian data storage, privacy principles, and limiting access to necessary information only.
Client reactivation and future use cases – The conversation looks at outbound AI calls, including rebooking inactive clients, supporting practitioner sick-day rescheduling, and responding quickly to new enquiries from marketing campaigns.

Resources Mentioned

Visit Aeva here
Enjoy a 20% discount on your first month of an Aeva subscription with the code: AHBBPODCAST

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More about The Allied Health Business Brilliance Podcast:

The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.

We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared.