AI is everywhere in supply chain, but more AI does not always mean better decisions.
In this episode, Scott W. Luton and special co-host Mike Griswold, Vice President Analyst at Gartner, sit down with Lindsay Azim, Senior Director Analyst for Supply Chain at Gartner, for a forward-looking conversation on how chief supply chain officers can lead into the autonomous business era.
Lindsay shares why AI should not be treated as a standalone strategy, but as an enabler tied to a broader vision for the future. She also previews her Gartner Supply Chain Symposium keynote, centered on three priorities for leaders preparing for what comes next: autonomous-ready operations, autonomous-ready intelligence, and an autonomous-ready workforce.
They also discuss the risks of AI sprawl, the importance of stronger human-machine partnerships, and why supply chain leaders need to rethink decision-making through a “decision stack” that combines data, knowledge assets, and human judgment. From documenting tribal knowledge to preparing for “job chaos” rather than a job apocalypse, Lindsay and Mike offer practical insight for leaders navigating disruption, workforce change, and the rising role of versatile talent.
Jump into the conversation:
(00:00) Intro
(02:11) Listener shoutouts and the AI workforce impact
(04:38) Meet Lindsay Azim, Senior Director Analyst at Gartner
(11:22) Lindsay’s path from sustainability to Gartner
(14:55) Storytelling for supply chain leaders
(18:41) Today’s top supply chain priorities
(22:41) Why vision must come before AI
(23:25) How leaders can avoid AI sprawl
(25:34) Leading supply chains into the autonomous era
(28:20) Building autonomous-ready operations
(31:16) Introducing autonomous-ready intelligence
(36:09) The idea behind the autonomous-ready workforce
(39:52) Why leaders should attend Gartner Symposium
(41:50) Pop culture lessons for supply chain leaders
Additional Links & Resources:
This episode was hosted by Scott Luton and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/three-big-thoughts-leading-supply-chain-autonomous-era-1579