Matt Lasher pulls back the curtain on one of the most expensive and preventable problems in automotive retail. The moment a customer falls in love with a car, spends five hours at the dealership, and then the deal collapses in finance because nobody asked the right questions early enough.
In This Episode
About Matt Lasher
Matt Lasher is President at Streamline Auto and a people first advocate in automotive retail. With a background rooted in dealership operations, Matt now sits at the intersection of auto fintech and the dealer lender relationship, working to make it easier for dealers to serve every customer that walks through their door.
Key Quotes
"The great train wreck happens not because we want it to but because sometimes there is just a lack of information at the point that they need it."
"40% of consumers have a credit score of 680 or less. If you are not thinking about the affordability problem you are just servicing the people that have buckets of cash."
"Dealers are resilient. There is just no stopping the dealer."
Resources and Links
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Timestamps
00:00 Intro
00:48 Dealer to Vendor Shift
02:17 Affordability Train Wreck
04:26 Time Kills Deals
05:50 Lenders vs Dealers Gap
08:58 Tech With People First
11:32 Empathy for Buyers
15:21 Blind Spots in Credit
16:38 Connect and Wrap Up
17:22 Outro