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Jan 13
7m 50s

How Banking Leaders Can Avoid Becoming O...

EVERGREEN PODCASTS
About this episode
Nearly half of the skills banking leaders rely on today will be obsolete within five years. In this episode of Banking Transformed, Jim Marous explores why continuous learning has become the most critical leadership skill in financial services, and why failing to adapt is the fastest path to irrelevance. Jim shares the personal transformation that reshaped ... Show More
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Yesterday
How AI, CX, and Trust Must Coexist
Banking is no longer competing with the branch down the street. It is competing with every digital experience your customers have before they ever open your app. Expectations around speed, simplicity, and trust are being set by big tech, fintechs, and embedded finance, not by tra ... Show More
35m 47s
Jan 6
High-Tech, Low-Touch Failure: How Banks Can Fix the Experience Gap
Banks love to claim they are high-tech and high-touch. The truth is, most are neither, and the gap between what institutions promise and what customers experience is widening fast. It is costing banks billions in lost trust, slower growth, and missed opportunities, especially as ... Show More
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Jan 1
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What if the biggest myth in banking is that customers don’t need branches anymore? Because every time Bank of America opens a new financial center, digital sales in that market jump by 50 percent. Physical presence isn’t competing with digital — it’s accelerating it. Now, Bank of ... Show More
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