ISO 20022 Made Simple – Episode 5: What ...

As the financial industry shifts toward ISO 20022, the transformation isn’t just technical — it’s human. Hosted by Sunday Domingo, Global Head of Digital Channel Solutions at Standard Chartered, this episode examines how banks and financial institutions are preparing their people to thrive in a new messaging paradigm. From product managers to compliance officers and technology teams to operations leads, ISO 20022 is shaping the next generation of roles, skills, and team structures. We explore how organisations are upskilling staff, rethinking cross-functional collaboration, and building the human foundation required to unlock the full potential of structured data and enriched payment flows. This episode is a timely and necessary look at the people behind the pipes — the professionals who will translate ISO strategy into real-world impact.

Guest Speakers:

John Emerson, Transaction Banking Operations at Standard Chartered

Caroline Ngigi, Group Head Conduct, Financial Crime, Compliance Advisory, Transaction Banking at Standard Chartered

Mo Rahim, Group Chief Data Officer at Standard Chartered