ong style= "mso-bidi-font-weight: normal;">Nikhil Raj discusses why a durable identity model is becoming the foundation for modern data and digital marketing strategies. Mikhil is CEO of MetaRouter, and an expert in customer data platforms, cross-channel analytics, and translating complex identity and data strategies into measurable results. Listen for three action items you can use today.

Host, Kevin Craine

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1d:T526,Today’s guest is Tim Burge, Director at Aquant. Aquant is an AI platform built for service teams that maintain and repair complex equipment. It gives clear, accurate answers to service questions — from basic fixes to deep diagnostics — so field techs, call centers, managers, and customers can get to solutions faster. Used by top manufacturers like Siemens and Hologic, Aquant helps reduce downtime, lower service costs, and boost customer satisfaction. Tim joins Emerj Editorial Director Matthew DeMello for today’s conversation to discuss how manufacturing leaders are reevaluating their AI deployment strategies across field service and operations. As the dust settles on the generative AI hype cycle, organizations are moving past the build-versus-buy binary and embracing hybrid approaches. Tim explains why service departments in particular require a specialized lens for AI implementation and shares how leaders can optimize time-to-value, improve data quality, and drive adoption across legacy envir

Why a Durable Identity Data Model is Cri...