In this episode of Get Plugged In – AI Insights, host Dale Hall, Managing Director of Research at the Society of Actuaries, sits down with JianGang He, FSA, FCIA (Associate Director, AON PathWise) and Hong Li, FSA, ACIA (Professor, University of Guelph) to discuss the SOA Research Institute report: AI Impact on Insurance Industries in Greater China.
Together, they explore how insurers in the Greater China region are rapidly adopting large language models and other AI tools to enhance operations across customer service, underwriting, claims, and agent support. The conversation highlights regional advantages in speed of adoption, strategic partnerships with tech firms, and key challenges like data privacy, governance, and cost.
This episode offers actionable insights into how AI is reshaping traditional roles, creating new skill demands, and evolving from an efficiency tool to a strategic driver of innovation.
📘 Access the full report and additional AI research here: Artificial Intelligence Research.