On the podcast we talk with Ora about LinkedIn’s value-driven growth philosophy, how they personalize experiences and plan offerings based on user intent, and the complexity of running over a thousand experiments a year.
Top Takeaways:
🌱 Growth follows value
The surest path to long-term growth is adding features and benefits that genuinely help people achieve their goals. Growth tactics may bring a spike, but sustainable revenue comes from a product that keeps evolving so members find new reasons to return. When value creation is continuous, acquisition and retention become self-reinforcing.
🎯 Personalize by intent
Not all users are looking for the same outcome. Job seekers, small business owners, and learners need different experiences. Matching plans, features, and paywalls to their specific intent—whether expressed directly or inferred from behavior—makes the product feel relevant and worth paying for. The alternative is irrelevance, which guarantees churn.
📊 Test like a scientist
Scaling experimentation changes the culture: debates give way to data. By running over a thousand tests a year, teams learn faster, spot what actually resonates, and avoid relying on intuition alone. The goal isn’t just to optimize pricing or layouts—it’s to build a habit of constant learning that compounds into growth.
🔄 Retention isn’t linear
Churn doesn’t always mean goodbye. Many users return months or years later when their needs change—“boomerang” behavior that can become a meaningful revenue stream. Win-back offers, refreshed trials, and simply continuing to add new value all help capture these returning customers and turn them into long-term loyalists.
🤖 AI is a tool, not the story
Artificial intelligence should quietly power better outcomes, not become the headline. Helping users write a stronger profile, find the right lead, or save time drafting a job description creates tangible value. Positioning AI as a behind-the-scenes helper keeps the focus where it belongs: solving the user’s problem.
About Ora Levit:
👨💻 Vice President of Product Management at LinkedIn.
📈 Ora manages LinkedIn’s billion-dollar online subscription businesses, growing both the free weekly active user base and adding value for LinkedIn Premium subscribers.
💡“Our offering changes over time, and as I mentioned, we believe in value-driven growth. We add a lot of value. And so the Premium that you've seen if you subscribed two years ago is not the Premium of today. It's a very different product, and I want you to try it out.”
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Episode Highlights:
[0:00] Value add: How LinkedIn centers value-driven growth in their product development.
[8:40] The long game: The importance of optimizing for and measuring long-term revenue.
[9:57] Pay to play: Where to draw the line between free and paid features.
[17:59] Put it to the test: Ora and her team prioritize A/B testing and user feedback over internal debates about feature ideas.
[23:32] Take it personally: The role of AI and LLMs in personalizing in-app experiences.
[27:47] Here today (and tomorrow): Strategies for retaining users in the long term and winning back churned users.
[34:52] The AI touch: LinkedIn’s philosophy on incorporating AI features to add value to their product.
[39:44] Two (or three) for one: Leveraging strategic partnerships to add bundled perks to a premium subscription offering.
[41:43] Pulse check: Monitoring earnings calls, reports, books, and podcasts to stay in step with the current state of the subscription app industry.