In this episode, host Etienne Nichols sits down with MedTech quality expert Beth Waring to explore the often-overlooked but crucial relationship between project managers and quality professionals. They tackle the common friction points and misunderstandings that arise when these two roles intersect, and discuss why this relationship is so vital for building a successful and compliant quality management system (QMS).
Beth highlights that the key to a strong partnership is open communication and mutual respect, moving away from the "quality as a police force" mentality. She emphasizes that quality is not just a department but a company-wide mindset—a concept she calls "small Q quality." The discussion provides practical insights on how project managers and quality professionals can work together effectively, ensuring that processes are flexible yet compliant.
They also explore how language and tools can either help or hinder this collaboration. By reframing conversations to focus on shared goals like risk mitigation and efficiency, and by adopting user-friendly QMS solutions like Greenlight Guru's, teams can achieve better engagement and compliance. Beth shares a personal anecdote about turning a skeptic into a quality champion by simply explaining the "why" behind a procedure, underscoring the power of education and trust in fostering a culture of quality.
Key Timestamps
- 00:02:54 - Defining a culture of quality and the friction points in implementation.
- 00:03:21 - The problem with "big Q" and "small Q" quality and why language matters.
- 00:07:05 - The ideal relationship between a project manager and a quality professional.
- 00:10:34 - The analogy of quality as a safety guardrail for the company.
- 00:11:14 - Expanding the scope of risk management beyond patient harm.
- 00:14:53 - Strategies for overcoming resistance and low adoption of new quality tools.
- 00:17:43 - The importance of involving quality professionals early in the proof-of-concept phase.
- 00:19:30 - Tailoring communication to different departments to enhance engagement.
- 00:21:21 - Beth's story about converting a skeptic into a quality champion by explaining the "why."
- 00:24:42 - The critical role of digital solutions in streamlining change orders and design controls.
Quotes
- "Quality is doing the right thing when nobody's watching."
- "Quality can be a police force or they can be a partner. We want to make sure they're a partner." - Etienne Nichols
Takeaways
- Foster a Culture of Collaboration: Shift the mindset from quality as a policing function to a collaborative partnership. Open communication and trust between project managers and quality professionals are essential for success and compliance.
- Explain the "Why": Rather than dictating procedures, take the time to explain the purpose and regulatory justification behind quality processes. When people understand the "why," they are more likely to adopt and champion the system.
- Flexibility is Key: A rigid QMS can lead to frustration and workarounds. Build flexibility and risk-based decision-making into your processes from the start, allowing for deviations when justified without compromising safety or compliance.
- Involve Quality Early: Bringing quality professionals into the R&D and proof-of-concept phases ensures that early-stage documentation is robust and controlled. This streamlined approach prevents issues and rework later in the development cycle.
- Leverage Modern Tools: Modern Electronic Quality Management Systems (EQMS) like...