Aug 4
41m 20s
In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian is joined by bestselling author and speaker Matt Rolfe to discuss the critical role of culture in the restaurant industry. They dive deep into the challenges restaurants face when scaling and how effective leadership and clear communication can transform team dynamics. Matt shares his personal journey of overcoming learning disabilities and his passion for the hospitality industry, emphasizing the importance of co-creating goals with staff and maintaining a focus on employee experience. The conversation also includes practical steps on how to build trust within teams, the significance of consistent messaging from leadership, and how to measure and recognize success. Additionally, Matt offers insights into working through failures and the value of seeking help. For more details, listeners can connect with Matt on various platforms and explore his content-rich resources.
00:00 Matt Rolfe
00:14 Introduction and Guest Welcome
02:08 Matt's Journey into Hospitality
04:14 Unique Approach to Consulting
06:18 Common Challenges in Organizations
09:28 Creating Clarity and Accountability
12:51 Employee Experience and Leadership
15:08 Real-Life Examples and Lessons
22:14 The Importance of Core Values
22:32 Living Your Values
23:13 Humility and Growth
26:35 The Power of Asking for Help
29:25 Empowering Your Team
32:34 Engaging with Matt Rolfe
39:04 Final Thoughts and Contact Information