logo
episode-header-image
Jul 28
33m 26s

Building a Churn-Proof Relationship Netw...

Knownwell
About this episode

Client churn may be inevitable, but what if your relationships were strong enough to resist it?

Knownwell CMO Courtney Baker is joined by CEO David DeWolf and Chief Product and Technology Officer Mohan Rao to dissect how AI can help build resilient, multi-threaded client relationships. They explore why single-threaded accounts are risky, how AI can map relationship networks, and the ways it enables proactive value delivery through real-time insights and signals.

Special guest Matt Stauffer, CEO of Tighten, sits down with Pete Buer to share how professional services firms can responsibly integrate AI. Matt warns against AI maximalism and discusses the real ROI behind building AI tools—advising companies to start with the business problem, not the shiny tech.

All of that, PLUS Pete unpacks insights from LinkedIn CEO Ryan Roslansky on how to AI-proof your career. 

Want to turn insights into action? Download Knownwell’s white paper, “AI-Powered Strategies for Scaling Professional Services,” at www.knownwell.com/scalingwhitepaper. 

Watch this episode on YouTube: https://youtu.be/geeqPMhGRcY 

Up next
Oct 6
Commercial Intelligence in Action: A Deep Dive into the Knownwell Platform
What if the biggest threat to next year’s revenue isn’t churn—but the quiet erosion of loyalty you never saw coming? With 85% of professional services revenue riding on existing clients, old tools like NPS and gut instinct just won’t cut it anymore. In this special edition, we’re ... Show More
32m 39s
Sep 29
From Curiosity to Core Strategy: Looking Back on Two Years of AI in Business
We’re celebrating 100 episodes of AI Knowhow and asking: what have the last two years of AI actually taught us? Courtney, David, and Mohan rewind the tape to trace how far AI and executive thinking have come since episode 1 of the show all the way back in September 2023. What beg ... Show More
22m 56s
Sep 22
Finding the Next Advantage When Everyone Has AI
AI is fast becoming a utility—accessible to everyone, everywhere. But if the tools are the same, where does competitive advantage come from? Courtney Baker, David DeWolf, and Mohan Rao explore the new sources of differentiation when AI is no longer scarce: proprietary data, clean ... Show More
37m 43s
Recommended Episodes
Sep 21
From managing people to managing AI: The leadership skills everyone needs now | Julie Zhuo (Facebook VP, Sundial CEO, The Making of a Manager author)
Julie Zhuo is the former VP and Head of Design at Facebook (now Meta), author of the bestselling book The Making of a Manager, and co-founder of Sundial, an AI-powered data analysis company. Also, my first-ever podcast guest over 3 years ago!In our conversation, we discuss:1. The ... Show More
1h 36m
Aug 31
How we restructured Airtable’s entire org for AI | Howie Liu (co-founder and CEO)
Howie Liu is the co-founder and CEO of Airtable, the no-code platform valued at around $12 billion. After a viral tweet declared “Airtable is dead” based on incorrect data, Howie led a radical transformation: reorganizing the entire company around AI, becoming an “IC CEO” who cod ... Show More
1h 40m
Sep 23
How Microsoft is Fixing the Biggest AI Agent Problem
Want the guide to create AI Agents? get it here: https://clickhubspot.com/fhc Episode 77: Are we nearing a future where AI agents can autonomously tackle our biggest challenges—while remaining efficient, safe, and truly aligned with human goals? Matt Wolfe (https://x.com/mreflow) ... Show More
30m 8s
Sep 18
Why experts writing AI evals is creating the fastest-growing companies in history | Brendan Foody (CEO of Mercor)
Brendan Foody is the CEO and co-founder of Mercor, the fastest-growing company in history to go from $1M to $500M in revenue (in just 17 months!). At 22, he is also the youngest American unicorn founder ever. Mercor works with 6 of the Magnificent 7 and all top 5 AI labs to help ... Show More
1h 6m
Apr 2025
Inside monday.com’s transformation: radical transparency, impact over output, and their path to $1B ARR | Daniel Lereya (Chief Product and Technology Officer)
Daniel Lereya, the Chief Product and Technology Officer at monday.com, shares how he and his team realized they were being outpaced by competitors and how that realization completely transformed how they operate and allowed them to build a global powerhouse, doing over $1 billion ... Show More
1h 32m
Feb 2025
Will AI Replace SaaS? The Future of Software
Episode 46: Can AI transform the landscape of SaaS, or is it poised to become a competitor? Matt Wolfe (https://x.com/mreflow) and Nathan Lands (https://x.com/NathanLands) welcome Dan Shipper (https://x.com/danshipper), the innovative CEO of Every and an expert in the intersectio ... Show More
28m 51s
Sep 2024
8 AI Business Ideas for Entrepreneurs to Pursue in 2024 ft. Siqi Chen
Episode 22: How can AI revolutionize business ideas in 2024? Matt Wolfe (https://x.com/mreflow) and Nathan Lands (https://x.com/NathanLands) are joined by Siqi Chen (https://x.com/blader), CEO of Runway.com and a seasoned entrepreneur and investor in AI-related ventures.This epis ... Show More
38m 35s
Jan 2025
How AI is Transforming Human Resources with John Kannapell, CYPHER Learning
Discover the transformative power of artificial intelligence in HR as we explore how generative AI is reshaping the workplace. The guest this time is John Kannapell, President, COO and Board Member at CYPHER Learning, a company leading the disruption of learning platforms to unle ... Show More
23m 59s
Sep 7
How AI is reshaping the product role | Oji and Ezinne Udezue
Ezinne and Oji Udezue have over 50 years of combined product leadership experience at Microsoft, Twitter, Atlassian, WP Engine, Typeform, and Calendly. They’ve witnessed every major shift in product management, and, despite their seniority, they’re taking beginner AI courses and ... Show More
1h 18m
Aug 28
How 80,000 companies build with AI: products as organisms, the death of org charts, and why agents will outnumber employees by 2026 | Asha Sharma (CVP of AI Platform at Microsoft)
Asha Sharma leads AI product strategy at Microsoft, where she works with thousands of companies building AI products and has unique visibility into what’s working (and what’s not) across more than 15,000 startups and enterprises. Before Microsoft, Asha was COO at Instacart, and V ... Show More
57m 11s