Join Chris Tate in this new episode of Tate Talks Season 10 as he chats with the ever-candid Andy O'Neil, a true veteran of the Managed Service Provider (MSP) industry.
Andy, currently heading managed services for a global MSP based out of Johannesburg, South Africa, shares his unique career trajectory – from starting as a tech in an MSP, crossing over to work for a major vendor (Autotask, and later Datto/Kaseya), and now returning to the MSP side.
Discover how Autotask evolved during Andy's tenure, the critical importance of proper software onboarding (and why MSPs often skip it!), and the challenges of vendor fatigue in today's crowded tech landscape. Andy and Chris also dive into the future of MSPs, stressing the need for a strategic approach to client relationships, moving beyond just "keeping the printers going" to becoming true technology strategists. They even tackle the elephant in the room – AI, discussing its potential for MSPs and the crucial need for a robust AI governance strategy.
Beyond the tech talk, get a glimpse into Andy's life outside of work, including his passion for golf, his international athlete wife, and the importance of work-life balance. Finally, Andy offers invaluable advice to MSPs on their biggest challenge: people. He emphasizes that at its core, the MSP business is a people business, highlighting the vital role of hiring, retaining, nurturing, and truly listening to your team.
Tune in for a lively conversation packed with wisdom, candid observations, and a few laughs (and maybe some self-imposed fines for industry buzzwords!).
Music - https://www.purple-planet.com