In this episode of Money Majlis, the second of two episodes on agentic AI in financial services, host Suvo Sarkar meets Eran Agrios, Senior Vice President and General Manager of Financial Services at Salesforce, for a dynamic conversation about the state of AI-driven transformation in banking. With over 17 years of leadership experience at Salesforce, Eran brings a rich perspective into the impact of agentic AI on the service delivery of financial services.
The pressure to adopt AI and unlock the value of data in banks is stronger than ever. Eran shares insights from the front lines, describing how banks are shifting from years-long digital transformation projects to AI implementations measured in weeks or even days. She highlights the critical role of data as the true differentiator in a world where technology is increasingly accessible to all.
The conversation explores Salesforce’s latest advancements like Agent Force 2.0, tools designed to empower banks and insurers with scalable, AI-powered digital workforces that combine automation, compliance, and industry expertise. Eran explains how these solutions help organizations streamline operations, personalize client experiences, and maintain trust in a highly regulated environment.
Eran and Suvo also discuss the balance between technology and the human touch, especially as millennials and Gen Z inherit unprecedented wealth and expect seamless digital experiences. The episode delves into the unique opportunities for financial innovation in the Middle East, where fewer legacy systems allow for leapfrogging into the future, and how Salesforce is investing in regional talent and partnerships to support national transformation goals.
With stories of real-world impact—from AI chatbots resolving millions of customer queries to upskilling the next generation of tech leaders—this episode offers a compelling look at how financial services are being reinvented. It also delves into Eran’s leadership principles of innovation, collaboration, and execution, her practice of listening to podcasts at a speed of 1.8 and her passion for gardening.
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Research by Ojas Sekhri
Produced by Sabine Achkar at Poddster
Giving partner : Goodworld