In this episode of Supply Chain Now, hosts Scott Luton and Jake Barr welcome Eri Iozdjan, Founder of Maven Lane, Will Andrews, Executive Vice President at Maven Lane, and Ronak Patel, Vice President for Fulfillment Solutions at VEYER Logistics. They discuss Maven Lane’s supply chain transformation and the partnership with VEYER Logistics.
Eri and Will share challenges with their previous 3PL partner, focusing on customer obsession, operational excellence, and data-driven decision-making. Ronak emphasizes the importance of trust, transparency, and operational leadership in their partnership.
The conversation explores the criteria Maven Lane used to select a new 3PL partner, prioritizing customer satisfaction, product handling, and data visibility. It also highlights how the partnership with VEYER has improved service levels, reduced defect rates, and provided greater control, setting up Maven Lane for future growth. The episode outlines how a well-designed, customer-centric supply chain can serve as a competitive advantage and the value of working with partners who align with your goals.
Jump into the conversation:
(00:00) Intro
(01:56) Panel introductions and warm-up
(07:09) Diving into the Maven Lane story
(15:19) Challenges with previous 3PL partner
(20:57) Constructing the 3PL selection process
(26:19) A story of lean operations
(26:44) Key indicators of a successful operation
(26:59) The importance of employee engagement
(28:43) Operational excellence and culture
(29:26) Technology and information integration
(30:37) Advice for the selection process
(32:25) Impact of the partnership
(40:37) Future goals and expansion plans
(45:14) Critical learnings and next steps
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