Earlier this spring the Financial Conduct Authority warned that some banks and firms lack empathy when dealing with bereaved customers and called for them to do more.
Money Box Live received a huge response from our listeners when we covered the story, with emails from listeners about how they coped with their grief while managing finances following the death of a loved one.
Felicity Hannah is joined by lawyer Gary Rycroft and Sarah Middlemiss, from the end of life charity Marie Curie, to answer those questions and hear those experiences.
Presenter: Felicity Hannah Producer: Catherine Lund and Sarah Rogers Editor: Jess Quayle
(This episode was first broadcast at 3pm on Radio 4 on the 14th of May 2025)