logo
episode-header-image
Jun 2025
7m 45s

Office English: Client management

BBC News
About this episode

How do you deal with customers and clients at work? In this episode of Office English, Pippa and Phil talk about keeping customers happy.

For more great language tips and programmes visit bbclearningenglish.com (Image credit: BBC/Getty Images)

Find a full transcript for this episode and more programmes to help you with your English at https://www.bbc.co.uk/learningenglish/english/features/office-english/250602

FIND BBC LEARNING ENGLISH HERE: Visit our website ✔️ https://www.bbc.co.uk/learningenglish Follow us ✔️ https://www.bbc.co.uk/learningenglish/followus

SUBSCRIBE TO OUR NEWSLETTER: ✔️ https://www.bbc.co.uk/learningenglish/newsletters

LIKE PODCASTS? Try some of our other popular podcasts including: ✔️ 6 Minute English ✔️ Learning English from the News ✔️ Learning English Conversations

They're all available by searching in your podcast app.

Up next
Feb 23
Office English: Rules
When do rules need to be followed and when are they just guidelines? In this episode of Office English, Pippa and Phil talk about the language of rules at work and how to tell how serious a rule is from the way people talk about it.Find a full transcript for this episode and more ... Show More
9m 33s
Feb 16
Office English: Organising meetings
It's sometimes hard to organise meetings and some people feel like meetings are a waste of time. Pippa and Phil talk about planning meetings and how to keep them on track.Find a full transcript for this episode and more programmes to help you with your English at: https://downloa ... Show More
10m 35s
Feb 9
Office English: Small talk
It sometimes feels difficult to start conversations in the office. That's why we use small talk! Pippa and Phil talk about which topics to use at work (and which to avoid) with people you don't know. Find a full transcript for this episode and more programmes to help you with you ... Show More
9m 32s
Recommended Episodes
Sep 2025
Real Easy English: Talking about saving money
Beth and Phil have a real conversation in easy English about saving money.SUBSCRIBE TO OUR NEWSLETTER: ✔️ https://www.bbc.co.uk/learningenglish/newsletters WATCH THIS PODCAST: https://www.bbc.co.uk/learningenglish/english/features/real-easy-english/250919WATCH THE LONDON LETTER C ... Show More
6m 13s
Jan 2025
Classic Stories: The Picture of Dorian Gray
Enjoy a classic story in English and learn 10 uses of ‘picture’. FIND BBC LEARNING ENGLISH HERE: Visit our website ✔️ https://www.bbc.co.uk/learningenglish Follow us ✔️ https://www.bbc.co.uk/learningenglish/followus SUBSCRIBE TO OUR NEWSLETTER: ✔️ https://www.bbc.co.uk/learningen ... Show More
5m 49s
Sep 2025
The English We Speak: Muddle along
An expression meaning you're managing OK even if you don't have a plan. Learn it here.TRANSCRIPT Find a full transcript for this episode ✔️ https://www.bbc.co.uk/learningenglish/english/features/the-english-we-speak_2025/ep-250901 Subscribe to our newsletter ✔️ https://www.bbc.co ... Show More
2m 29s
Aug 2025
The English We Speak: A you problem
Don't know this expression? That sounds like a you problem. Learn how to use this expression with Phil and Feifei.TRANSCRIPT Find a full transcript for this episode ✔️ https://www.bbc.co.uk/learningenglish/english/features/the-english-we-speak_2025/ep-250818Subscribe to our newsl ... Show More
2m 41s
Feb 2025
Classic Stories: The Turn of the Screw
Enjoy a classic story in English and learn 12 uses of ‘turn’.FIND BBC LEARNING ENGLISH HERE: Visit our website ✔️ https://www.bbc.co.uk/learningenglish Follow us ✔️ https://www.bbc.co.uk/learningenglish/followus SUBSCRIBE TO OUR NEWSLETTER: ✔️ https://www.bbc.co.uk/learningenglis ... Show More
5m 39s
Mar 2025
The English We Speak: Can-do attitude
If you have a can-do attitude, you don't let anything stop you. TRANSCRIPT Find a full transcript for this episode ✔️ https://www.bbc.co.uk/learningenglish/english/features/the-english-we-speak_2025/ep-250310 FIND BBC LEARNING ENGLISH HERE: Visit our website ✔️ https://www.bbc.co ... Show More
2m 16s
Feb 2025
Classic Stories: The Wind in the Willows
Enjoy a classic story in English and learn 11 uses of ‘wind’.FIND BBC LEARNING ENGLISH HERE: Visit our website ✔️ https://www.bbc.co.uk/learningenglish Follow us ✔️ https://www.bbc.co.uk/learningenglish/followus SUBSCRIBE TO OUR NEWSLETTER: ✔️ https://www.bbc.co.uk/learningenglis ... Show More
4m 38s
Sep 2025
Real Easy English: Talking about happiness
Beth and Neil have a real conversation about what makes them happy.SUBSCRIBE TO OUR NEWSLETTER: ✔️ https://www.bbc.co.uk/learningenglish/newslettersWATCH THIS PODCAST: https://www.bbc.co.uk/learningenglish/english/features/real-easy-english/250912FIND BBC LEARNING ENGLISH HERE: V ... Show More
6m 10s
Apr 2025
The English We Speak: Dial down
Here's an expression we use to talk about reducing the intensity of something. TRANSCRIPT Find a full transcript for this episode ✔️ https://www.bbc.co.uk/learningenglish/english/features/the-english-we-speak_2025/ep-250421FIND BBC LEARNING ENGLISH HERE: Visit our website ✔️ http ... Show More
2m 35s
Aug 2025
Real Easy English: Talking about meetings
Georgie and Beth have a real conversation in easy English about work and meetings.SUBSCRIBE TO OUR NEWSLETTER: ✔️ https://www.bbc.co.uk/learningenglish/newsletters WATCH THIS PODCAST: https://www.bbc.co.uk/learningenglish/english/features/real-easy-english/250829 FIND BBC LEARNIN ... Show More
6m 16s