Joy gives Susan the latest batch of Shop surveys, while Ben is asked what he’d like them to change. Joy suggests letting dogs in, but Susan’s not keen, preferring Azra’s idea of introducing a hardware section. Later, Ben catches up with Joy, grateful to her for remembering when he broke down at the Shop over Bess, knowing that’s why she suggested allowing dogs. Joy admits the guilt she feels over Rochelle turning out the way she has, but Ben reminds Joy of the role she played in his recovery – their conversation on the Green that day was a turning point for him. He’s certain something similar could happen to Rochelle.
Alice has brought Martha to Chris’s flat, where he’s planned a day in and around Ambridge, inviting Alice to join them at the playground. Alice wants to talk about the effect her drinking during pregnancy had on Martha’s development. Chris thinks it’s a massive leap, but Alice has been dreading the thought of foetal alcohol syndrome for years and the nursery visit on Friday hasn't helped. At the playground later Chris tries convincing Alice there’s nothing wrong with Martha, but she wants to see a doctor as soon as possible. Chris worries she’s torturing herself unnecessarily, while Alice suggests he’s more worried she’ll start drinking again. When Susan approaches they’re happy to talk about letting dogs in the shop instead. Afterwards Chris says he’ll go to the doctors with Alice, who’s really grateful. She wouldn’t blame Chris for hating her after what she’s done to Martha.