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May 2025
27m 44s

Bonus: How Monzo stays online when every...

11:FS
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1057. Insights: From inertia to advocacy: Rethinking customer loyalty in fintech
About this episode: What does customer loyalty really mean in financial services - and has it ever been real? In this episode of Fintech Insider Insights, Kate Moody is joined by Rosie Lee, Jas Shah, and Alex Johnson to unpack the shifting nature of loyalty in a world where switc ... Show More
52m 17s
Apr 20
1056. News: AI is everywhere: FCA's open finance roadmap, Google’s Global AI, and the Lloyds' boardroom
About this episode: Host Benjamin Ensor - Director of Research and Strategy at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week. This week's guests: Raman Korneu, CEO at myTU Mei Lim, Group CFO and Manag ... Show More
1h 5m
Apr 16
1055. Insights: What happens when embedded finance grows up? With Pleo and Mastercard
About this episode: In this episode of Fintech Insider Insights, in partnership with Pleo, host Benjamin Ensor is joined by Jeppe Rindom (Co-Founder & CEO at Pleo) and Tulsi Narayan (EVP, Commercial and New Payment Flows, Europe at Mastercard) to explore the next phase of embedde ... Show More
45m 24s
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