May 2025
35m 5s
In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian interviews Maria, co-founder of Palona AI. They discuss how Palona is transforming the restaurant industry through generative AI, voice automation, and multimodal technologies to enhance customer experience and operational efficiency. With a background in leading tech companies like Google and Meta, Maria explains the capabilities of AI in hyper-personalization, conversational marketing, and overcoming challenges such as AI hallucinations. The episode also covers the onboarding process for AI solutions in restaurants and how these technologies can provide consistent and individualized guest experiences.
00:00 Palona.Ai
01:03 Introduction and Guest Welcome
01:40 Guest Background and Experience
03:04 Defining AI and Its Impact
07:04 AI in the Restaurant Industry
08:47 Multimodal AI Solutions
11:14 Human-Like AI Interactions
17:04 Standardizing Guest Experience with AI
20:05 AI-Powered Customer Interactions
21:04 Personalized Dining Experiences
22:34 Implementing AI in Restaurants
25:11 Guest Identification and Data Management
26:04 Ensuring AI Reliability and Security
28:48 Handling Special Requests and Continuous Learning
32:31 Conclusion and Final Thoughts