AI innovator and OpenAI CEO Sam Altman sees a big problem on the horizon: As AI becomes more and more intelligent, how can anyone tell the humans from the bots? Altman’s World project thinks it has a solution. WSJ’s Angus Berwick unpacks the plan and explores some of the problems that have cropped up during the rollout. Annie Minoff hosts.
Sign up for WS ... Show More
May 2023
PepsiCo’s New Healthy Diet: More Potato Chips and Soda
For years, big food and beverage companies like PepsiCo leaned hard into launching new, healthy food products. But recently, PepsiCo has decided to double down on its flagship chips and soda and is looking to make those products healthier. WSJ's Jennifer Maloney explains what it ... Show More
16m 15s
Jun 2024
Why NPS and CSAT Hurt More Than They Help
<p>Is the Net Promoter Score (NPS) still relevant today? In this episode of AI Knowhow, we dive deep into why this 20-year-old metric might be outdated and how AI can revolutionize customer satisfaction.</p> <p>Courtney, David, and Mohan discuss the limitations of NPS and CSAT sc ... Show More
31m 28s
Aug 2025
What's New at Knownwell: A Knownwell Product Update
<p>Why do firms silently bleed customers, and how can AI help stop it?</p> <p>In this revealing episode of AI Knowhow from Knownwell, CMO Courtney Baker, CEO David DeWolf, and Chief Product and Technology Officer Mohan Rao lift the curtain on the biggest Knownwell platform update ... Show More
30m 2s
