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Try recording yourself playing each role. Play it back and why not compare your version with mine on this week's podcast episode.
Receptionist: "Good afternoon, Bright Solutions, Sarah speaking."
Caller: "Hi, I'm calling about my invoice."
Receptionist: "Of course—let me just pull up your details. Could I take your reference number?" (↑)
Caller: "It's INV-4567."
Receptionist: "Thank you. I'll check this now… Yes, I can see it here. I'll email a copy straight over." (↓)
Caller: "Great, thanks!"
Receptionist: "You're welcome. Is there anything else I can help with?" (↑)