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In this conversation, Brad Englert discusses the significance of mentorship and relationships in professional settings, emphasizing the importance of building trust and transparency as a leader. He shares personal experiences that highlight how effective communication and genuine care for others' success can foster a positive organizational culture. The discussion also touches on the need for leaders to be adaptable and to prioritize their team's well-being, ultimately leading to a more engaged and productive workforce. Traci and Brad explore the intersection of personal commitments and professional responsibilities, emphasizing the importance of leadership, communication, and customer relationships. They discuss how career choices can be influenced by personal circumstances, the significance of mutual commitment in leadership, and the necessity of managing expectations. The dialogue also highlights the emotional impact of work commitments, the art of asking questions, and the distinction between customer care and customer service. Ultimately, they stress the value of building trusting relationships in both personal and professional contexts.
Learn more about Brad and grab a sample of his book here: https://bradenglert.com/bthb/
Connect with Traci here:
https://linktr.ee/HRTraci
Chapters
00:00 The Importance of Mentorship and Relationships
22:02 Building Trust and Transparency in Leadership
25:09 Navigating Career Choices and Personal Commitments
26:08 The Importance of Leadership and Commitment
28:57 Managing Expectations and Communication
30:45 The Art of Asking Questions
32:48 Emotional Impact of Work Commitments
36:52 Prioritizing Customer Relationships
40:09 Customer Care vs. Customer Service
42:43 Building Trusting Relationships
Disclaimer: Thoughts, opinions, and statements made on this podcast are not a reflection of the thoughts, opinions, and statements of the Company by whom Traci Chernoff is actively employed.