AI may be changing the Workers’ Compensation insurance industry, but that doesn’t diminish the importance of a personal touch. Guest Michael Kelley leads the HUB International claims adjustment team in New England and explains how bringing cases to a satisfying conclusion for all involved can be as much of an art as a science.
There’s room for both automati ... Show More
Yesterday
Doing Hiring Right: Tips From an HR Professional | New Solo
Hiring anyone is different from hiring properly. In this episode, tips from HR expert Jeff Levin, the founder, CEO, and president of Levin HR Consulting, a fractional HR consulting partner. Many law firms don’t put real thought into hiring, they’re “winging it,” Levin says. The k ... Show More
56m 1s
Oct 29
Custody Wars: Why High-Conflict Cases Get So Ugly and How to Keep Yours From Spiraling with Attorney Lindsay Belmont | Confessions of a Divorce Assassin
In a custody case, a good legal outcome can still fall short of protecting a family. Attorney Lindsay Belmont of Nebraska Legal Group, who has spent over a decade in private practice and gravitates toward the most contentious custody cases, explains why fear of the unknown drives ... Show More
53m 43s
Oct 26
What do we know about the first woman judge in the United States? | Modern Law Library
When Tracy Thomas first joined the faculty of the University of Akron School of Law, the dean assumed she must know all about their local heroine, Judge Florence Allen. "She was literally staring at me from my classroom," says Thomas. "There was a picture of Florence Allen on one ... Show More
1h 1m
Feb 2024
Claims and Underwriting Trends in Personalized Insurance with AI - with Kelly Cusick and Michael Cline of Deloitte
<p>Today's guests include Kelly Cusick, Managing Director in Deloitte Consulting's Actuarial & Insurance Solutions practice, and Michael Cline, Managing Director and Insurance Sector Claims Leader for Deloitte Consulting. Joining Emerj Senior Editor Matthew DeMello, they explain ... Show More
17m 49s
Oct 2025
The Playbook for Building a Career That Wins in the Age of AI
In today's episode, I talk about the real impact of AI on careers — especially for people working in customer experience and customer service. I break down why AI isn’t something to fear, but an opportunity to learn, adapt, and lead. We dive into how this shift is creating massiv ... Show More
51m 52s
Nov 2024
AI: Enhancing employee satisfaction at work
AI is stealing jobs. But that’s not the whole story. In this episode of Innovation Heroes, we explore the often-overlooked benefits of AI in the workplace. While AI is automating tasks and changing job roles, it's also empowering employees, boosting creativity, learning, and unlo ... Show More
24m 47s
Oct 2024
Winning Executive Buy-In For Scaling AI in Insurance - with Ermir Qeli of Swiss Re
<p>Today's guest is Ermir Qeli, Head of Data Science in AI at Swiss Re. Ermir returns to the program to discuss strategies for gaining executive buy-in and scaling AI within the insurance industry. Throughout the discussion, Ermir highlights the role of data infrastructure, parti ... Show More
15m 6s
Mar 2024
How AI is Changing Work in 2024
<p>In this episode of the HR Leaders podcast, join <a href="https://www.linkedin.com/article/edit/7172665325124075520/#" rel="noopener noreferrer" target="_blank">Christopher Lind</a>, VP, Chief Learning Officer at <a href="https://www.linkedin.com/article/edit/717266532512407552 ... Show More
37m 31s
Aug 2025
How to Balance Speed and Value: The Essential Role of Empathy in the AI Product Era (with Megan O'Rourke, Executive Director of Product at Metalab)
<p>The Tin Man’s silk heart in <em>The Wizard of Oz</em> is a perfect metaphor for AI right now—it can convincingly mimic empathy, but it’s not the real thing. In this episode, Hannah Clark sits down with Megan O’Rourke, Executive Director of Product at Metalab, to explore the de ... Show More
41m 44s
Sep 2024
The Case for AI Optimism: Neil Lawrence on Humanity’s Edge Over Machines
If you're wrestling with the fast-paced rise of AI and what it means for our future, you are not alone. In this episode, Jessi sits down with Neil Lawrence, DeepMind Professor of Machine Learning at the University of Cambridge and author of The Atomic Human: What Makes Us Unique ... Show More
38m 51s
Oct 2025
What Everyone Is Getting Wrong About AI And Jobs
For years, we've heard two major narratives about AI. One predicting the end of human work, the other dismissing it as hype. The truth is more nuanced, and more hopeful.From radiology to software engineering, the pattern repeats: as technology makes tasks cheaper and faster, dema ... Show More
8 m
<p>Is AI making it harder to differentiate your work? Wondering how to protect your intellectual property from improper use? To explore how to remain relevant in the emerging AI world, I interview Ben Angel.</p><p><br></p><p><br></p><p><strong>Guest</strong>:<strong> </strong><a ... Show More
