On this episode, host Vince Passione is joined by Gary Lewis, Senior Managing Director of Lending and Deposit Solutions at Jack Henry. Gary discusses the impact of AI on the financial services industry and strategies for navigating market cycles.
Key Takeaways:
(02:15) Having a long-term strategy is crucial for handling market cycles and managing liquidity to fund loan demand.
(06:45) Branches still play a role by allowing customers to seamlessly transition between digital and in-person interactions.
(10:30) Technology should enhance relationships and meet customers' modern digital experience expectations.
(16:50) Open ecosystems and partnerships integrate best solutions to deliver desired customer experiences.
(19:45) AI can efficiently process data, enabling human expertise to be leveraged for the "art" of decisions, like lending.
(38:20) A crawl, walk, run approach is needed to safely adopt AI while protecting data privacy and security.
Resources Mentioned:
https://www.linkedin.com/in/gary-lewis-466b148/
Jack Henry | LinkedIn -
https://www.linkedin.com/company/jack-henry/
Jack Henry | Website -
https://www.jackhenry.com/
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