Welcome to a bonus episode of the Pursuing Private Practice podcast!
In this podcast episode, Jennifer McGurk, CEO of Pursuing Private Practice, answers questions about hiring and leadership in business. Topics include hiring your first team member, the interview process, the difference between employee and contractor positions, the importance of setting clear expectations and communication, and the complexities of team dynamics in private practice. This episode is full of action steps for you to embrace leadership in your business.
00:04:30 - CEO Time and Job Descriptions
The significance of scheduling CEO time to evaluate business operations. Discussion about the different steps to create a job description for a virtual assistant based on tasks needed, outcomes, and budget.
00:09:42 - Paying Team Members
Comparison of hiring a virtual assistant versus a dietitian, focusing on roles and revenue generation. Insights on how to determine fair pay for dietitians based on expertise and business finances.
00:17:45 - Employee vs. Contractor Differences
Explains the differences between hiring W-2 employees and W-9 contractors, focusing on supervision and responsibilities.
00:21:23 - Marketing Job Positions and the Interview Process
Strategies for marketing job openings effectively to attract the right candidates for your business. Advice on conducting interviews and assessing candidates' problem-solving skills and fit for the role.
00:30:06 - Setting Expectations for Retention
The importance of setting clear expectations for team members regarding client sessions and communication, including hiring and managing team members effectively.
00:35:21 - Job Descriptions for VAs and Interviewing Candidates
Explores the necessity of having a job description when hiring a virtual assistant to ensure clarity of roles and expectations. Highlights the importance of asking the right interview questions to avoid bad hires.
00:38:54 - Addressing Performance Issues and Conflicts of Interest for Team Members Starting a Practice
Discusses strategies for addressing performance issues with associates, including setting clear goals and expectations. Explains how to manage situations when associates wish to start their own private practices.
00:46:27 - Client Retention and Building Business Assets
Emphasizes the importance of client care during transitions when associates leave, allowing clients to choose their path. Discusses the importance of creating intellectual property and business assets to sustain a practice.
00:49:19 - Pay Structures for Employees and Leadership Support
Explores different pay structures for employees in group practices, including hourly rates and fee splits. Encourages business owners to seek support and build leadership skills to create sustainable practices.
00:57:31 - Join EXPAND
More information about the EXPAND business coaching program for support in hiring and leadership. The program helps you hire your team, manage your team, and step into your CEO role as a leader.