With AI seemingly everywhere, how can you distinguish between true AI-native products and AI-infused ones? And why does the distinction even matter in the first place?
In this episode, Courtney Baker, David DeWolf, and Mohan Rao clarify the differences between AI-native products built from the ground up and AI-infused products that simply incorporate AI features. They explore how this distinction impacts business decisions and what to look for when considering tech solutions for future-proofing and innovation.
Later, Pete Buer sits down with special guest Peter Armaly, a partner at Valuize and author of the new book Mastering Customer Success. They discuss how AI is revolutionizing customer success management and its role in predicting customer behavior, aiding decision-making, and increasing customer retention.
Watch this episode on YouTube: https://youtu.be/tm0C4AawmfY
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