The 10X Capital Podcast is part of the Turpentine podcast network. Learn more: turpentine.co
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X / Twitter: @dweisburd (David Weisburd) @JohnGleeson10 (John Gleeson)
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LinkedIn: John Gleeson: https://www.linkedin.com/in/johngleeson10/ Success Venture Partners: https://www.linkedin.com/company/success-venture-partners/ David Weisburd: https://www.linkedin.com/in/dweisburd/
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LINKS: Success Venture Partners: https://successvp.com/
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Questions or topics you want us to discuss on The 10X Capital Podcast? Email us at david@10xcapital.com
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(0:00) Episode Preview (1:43) Introduction to Success VP and its founding story (3:43) The role of customer success in increasing startup value (6:00) Common mistakes founders make in customer success (7:40) Specialization in customer success roles (8:43) Metrics for balancing sales and customer success efforts (12:28) The importance of empathy and customer feedback in product development (14:54) Why customer success often gets less attention than sales in Silicon Valley (17:54) Success VP fund thesis and investment strategy (20:05) How Success VP gets into top deals and the value of customer success (23:31) Building operator LP capacity and leveraging networks (26:25) Portfolio construction and strategy alignment (29:28) Closing remarks