Welcome to the Artificial Intelligence Podcast with Jonathan Green! In this episode, we delve into the fascinating world of gamification and how AI is revolutionizing it, featuring our special guest, Juliette Denny, a leading expert in corporate learning and gamification. Juliette introduces the concept of gamification, explaining how it differs from game-ba ... Show More
Nov 17
Change Management in the AI Era with Rich Cruz
<p>Welcome to the Artificial Intelligence Podcast with Jonathan Green! In this insightful episode, we delve into the dynamic world of change management in the AI era with our special guest, Rich Cruz, an expert in organizational development and change leadership.</p><p>Rich share ... Show More
26m 52s
Nov 10
Is AI Affecting The Customer Experience With Mary Poppen
<p>Welcome to the Artificial Intelligence Podcast with Jonathan Green!</p><p>In this episode, we delve into the profound impact of AI on customer experience with our esteemed guest, Mary Poppen. With over two decades of experience in the B2B SaaS technology space, Mary shares her ... Show More
29m 31s
Nov 3
Is It Even Possible To Hire People Anymore With Traci Austin
<p>Welcome to the Artificial Intelligence Podcast with Jonathan Green! In this episode, we delve into the complexities of the modern hiring process with our guest, Traci Austin, a renowned expert in talent acquisition and HR strategy.</p><p>Traci shares her insights on how AI has ... Show More
26m 26s
Jun 2024
Why NPS and CSAT Hurt More Than They Help
<p>Is the Net Promoter Score (NPS) still relevant today? In this episode of AI Knowhow, we dive deep into why this 20-year-old metric might be outdated and how AI can revolutionize customer satisfaction.</p> <p>Courtney, David, and Mohan discuss the limitations of NPS and CSAT sc ... Show More
31m 28s
Mar 2025
Designing Learning for Impact with Julie Dirksen
Too often, L&D delivers learning solutions that fail to drive real behaviour change. But why does this happen, and how can we design interventions that truly make an impact? In this episode, learning design expert Julie Dirksen unpacks the science behind effective learning and wh ... Show More
58m 31s
Apr 2025
Co-Intelligence — Using AI to Think Better, Create More, and Live Smarter
<p>The era of artificially intelligent large language models is upon us and isn't going away. Rather, AI tools like ChatGPT are only going to get better and better and affect more and more areas of human life.</p><p>If you haven't yet felt both amazed and unsettled by these techn ... Show More
57m 46s
Apr 2025
Announcing a brand-new podcast: “How I AI” with Claire Vo 🔥
AI is rapidly changing how we live and work. It’s exciting, but also overwhelming. If you’re struggling to keep up, and wondering how to actually use these magical new tools to improve the quality and efficiency of your work, I’m thrilled to introduce How I AI with Claire Vo—the ... Show More
47m 44s