As the sun rises, the local council, the Royal Borough of Kensington and Chelsea are responsible for helping families try and find their loved ones and arranging accommodation for those who have just escaped Grenfell Tower.
But as the situation spirals out of control, lost keys, “dehumanising” processes and slow support for residents lead to frustration and confusion.
Presenter: Kate Lamble Producer: Josephine Casserly Production coordinator: Janet Staples Audio engineers: James Beard and Gareth Jones Story consultant: Simon Maybin Editor: Penny Murphy