In this episode of the Learning While Working Podcast, Sarah Hawk, co-CEO of Discourse, shares the transformative potential of chat platforms in facilitating learning and collaboration in the workplace. The conversation explores the concept of "fast lane" and "slow lane" chat environments, emphasising the significance of intentional information architecture and fostering a culture of open, transparent communication, and much more.
About Sarah Hawk
Sarah Hawk is an expert in online community building and manages the team that builds Discourse, the 100% open source discussion platform built for the next decade of the Internet. Prior to her current role, Hawk was Head of Community at community consultancy FeverBee.
Key takeaways:
- Intentional Information Architecture: Hawk emphasises the importance of designing a well-structured information system. Ensuring people know where to post questions, how to find answers, and how to retain and document knowledge is crucial for long-term organisational growth.
- Mindful Cultural Building: Building a culture that encourages open communication, prolific question-asking, and transparent storytelling enriches the learning experience. It's about taking people on your journey, not just arriving at the destination.
- Fast Lane vs. Slow Lane in Chat Platforms: Understanding the distinct roles of real-time (fast lane) and more permanent, reflective discussions (slow lane) helps optimise chat platforms for both immediate collaboration and long-term knowledge retention.
Chapters:
- (00:00:00) Introduction.
- (00:04:05) Communication in remote workplaces and its impact.
- (00:09:18) Empowerment through intentional and mindful discussion.
- (00:11:51) Archiving fast-paced conversations systematically.
- (00:14:41) Building community through setting guidelines.
- (00:18:52) The need for a flexible platform for knowledge sharing and safety.
- (00:20:55) Insights on information architecture, culture and learning.
Links from the podcast: