As competition in the credit and lending space intensifies, financial institutions are seeking ways to differentiate themselves through personalization and unique product offerings. In this special mini-series on the future of lending, sponsored by LoanPro, we are joined by Jonas Ng, Chief Operating Officer of Laurel Road and Colton Pond, Chief Marketing Off ... Show More
Yesterday
How to Turn Customer Interactions Into ROI
Every customer conversation – whether in a branch, online, or through a call center – holds the potential to either deepen loyalty or increase attrition. Yet too often, those interactions create frustration, higher costs, and lower satisfaction scores. Today’s competitive advanta ... Show More
42m 27s
Aug 19
Build a Bank Brand Worth Fighting For
Fintech disruptors like Chime, Revolut, Venmo and the Cash App have shaken up the banking world by positioning themselves against traditional banking's pain points, yet most established banks continue to compete on incremental improvements rather than bold differentiation. Consum ... Show More
44m 12s
Aug 12
When 93% Mobile Adoption Drives Innovation
Thailand's banking sector is experiencing a remarkable evolution, driven by regulatory innovation, mobile-first consumer behavior, and some of the world's most stringent operational requirements. Leading this transformation at one of the region's most influential financial instit ... Show More
37m 32s
Mar 2025
How Digital Banking Helps Investors Manage Money Efficiently Tomas Navickas
Episode Topic In this episode, we dive into the world of fintech innovation with Tomas Navickas, the CTO and co-founder of myTU. He shares insights on how myTU is transforming digital banking and enhancing financial accessibility. As a leader in the industry, Tomas discusses the ... Show More
27m 37s
Jun 23
973. News: Walmart and Amazon explore stablecoins, and has Chime's IPO set a new benchmark for fintechs?
At 11:FS, we don’t just talk digital - we make it happen. We're building truly digital financial services by partnering with bold teams to take them from market insights to real-world products. Whether you're an incumbent innovating or a startup breaking new ground, we bring the ... Show More
1h 4m
Jan 2025
#403: Phillip Alexeev, CGO at CrossFi, on Banking the Unbanked, Bridging TradFi & Crypto, and The Evolution of Payment Tech
Phillip Alexeev, Chief Growth Officer at CrossFi is a distinguished growth marketing strategist who has architected success stories across Web2 and Web3. As a veteran growth advisor, he has helped companies achieve billions in revenue, multiple IPOs, and strategic acquisitions th ... Show More
27m 18s
Oct 2024
#381: George Bousis, CEO of Raise, on Blockchain Innovation in the Gift Card Industry, and The Future of Customer Loyalty Programs
George Bousis is a serial entrepreneur and angel investor at the forefront of the payments, loyalty, and blockchain industries. As the Founder, CEO, and Chairman of Raise, he launched the world's leading platform for digital gift cards. Under his leadership, Raise achieved o ... Show More
42m 22s
Jul 28
983. News: Monzo shifts investments to Seccl, Pipe levels up with AI and BNPL meets its regulator
About this episode: Host Benjamin Ensor, Director of Research and Strategy at 11:FS, is joined by a fantastic panel of guests as we dive into some of the biggest stories from the worlds of fintech, banking, and wider financial services this week. Stories covered on the podcast: T ... Show More
1h 3m
Dec 2023
Building Trust in B2B Trade Agreements with Nick Rose of Enable
Episode Topic: Welcome to an insightful episode of PayPod, the hub of insights into the world of payments and fintech. In this episode, we unravel the complexities of B2B trading agreements and rebates, exploring how technological innovation is reshaping the landscape. Join us fo ... Show More
23m 40s
Jun 26
974. Insights: Trust me, I’m verified - The future of digital identity in financial services
At 11:FS, we don’t just talk digital - we make it happen. We're building truly digital financial services by partnering with bold teams to take them from market insights to real-world products. Whether you're an incumbent innovating or a startup breaking new ground, we bring the ... Show More
46m 34s
Apr 2024
845. News: Jamie Dimon talks AI in his annual shareholder letter as fintech funding hits a seven-year low
Our expert hosts, Ross Gallagher and Jamie Campbell, are joined by some great guests to talk about the most notable fintech, financial services and banking news from the past week, including JPMorgan Chase boss Jamie Dimon comparing AI with the invention of the steam engine, AND ... Show More
1h 11m
Dec 2023
Customizable Payment Infrastructure Built for the Future with John Mitchell of Episode Six
Episode Topic: Welcome to an insightful episode of PayPod, where we dive into the evolution of Customizable Payment products and the modernization of payment infrastructure. John Mitchell, co-founder and CEO of Episode Six, discusses the company's journey since its founding in 20 ... Show More
22m 11s