Personalizing experiences across the entire customer lifecycle has emerged as a critical strategy for engaging customers and driving growth in banking. However, unlike retailers who focus on maximizing immediate transactions, financial institutions face unique challenges in leveraging personalization to build long-term, profitable relationships.
We are excit ... Show More
Oct 16
1006. Insights: AI in banking - What it really means for the customer
About this episode: AI is everywhere-your newsfeed, your boardroom, your LinkedIn inbox. But when it comes to real, customer-facing use cases in finance… there’s not much to see. Why isn’t AI transforming the customer experience yet? What’s working behind the scenes, and what’s j ... Show More
48m 27s
Jul 2024
2977: AI-Driven Marketing and Personalization at Scale With OgilvyOne
How is Generative AI reshaping personalized marketing? In this episode, we sit down with Ravi Pal, the Global CTO of Ogilvy One and Verticurl (a WPP Company), to delve into this pivotal question. Ravi, a seasoned technologist, has a wealth of experience in orchestrating enterpris ... Show More
47m 8s
May 2024
2899: Xperience 2024: Genesys and a Future of Personalized AI-Powered Experiences
<p><span data-preserver-spaces="true">How is artificial intelligence transforming customer experiences across industries? In today's special episode of Tech Talks Daily, we are live at Xperience 2024, where we have the pleasure of speaking with Brett Weigl, Senior Vice President ... Show More
20m 1s
Oct 2
1002. Insights: The digital transformation race: big banks vs neobanks.
About this episode:In this episode, in partnership with Enfuce, host Benjamin Ensor dives into the real state of banking transformation in today’s digital-first world. It’s no longer just legacy banks versus neobanks; it’s about who can truly meet rising customer expectations, ma ... Show More
47m 5s
Sep 10
LIVE from Rare Evo: How Citi is Bridging The Gap Between Web2 and Web3
Ryan Rugg, Global Head of Digital Assets for Citibank's Treasury and Trade Solutions (TTS), discusses their approach to integrating Web 2.0 and 3.0. She shares insights on Citi Token Service, a new solution designed to provide 24/7 liquidity and borderless transactions, and expla ... Show More
18m 22s
May 2025
Fidji Simo - Creating Delightful Consumer Experiences - [Invest Like the Best, CLASSICS]
Welcome to this classic episode. Classics are my favorite episodes from the past 10 years, published once a month. These are N of 1 conversations with N of 1 people. In the midst of her transition to OpenAI, we are spotlighting the force that is Fidji Simo. She is the former CEO ... Show More
1h 12m
Dec 2021
Making retail experiences more intelligent, with Augusto Modigliani
Gemma Milne talks with Augusto Modigliani, Chief Marketing Officer at digital signage, analytics, and marketing automation company Beabloo. They discuss expectations for the impact of technology on online and offline shopping; how companies are using AI, automation, and bot techn ... Show More
25m 25s
Oct 2024
Mastering Product-led Growth (PLG) & Sales-led Growth (SLG) for Enterprise | Calendly Chief Product Officer, Stephen Hsu | E241
In this episode, Stephen Hsu, Chief Product Officer at Calendly, shares his insights on navigating the AI landscape and transforming Calendly into a comprehensive meeting lifecycle platform. He discusses the challenges of evolving from a simple scheduling tool to a robust solutio ... Show More
42m 21s
Jan 2025
#403: Phillip Alexeev, CGO at CrossFi, on Banking the Unbanked, Bridging TradFi & Crypto, and The Evolution of Payment Tech
<p>Phillip Alexeev, Chief Growth Officer at CrossFi is a distinguished growth marketing strategist who has architected success stories across Web2 and Web3. As a veteran growth advisor, he has helped companies achieve billions in revenue, multiple IPOs, and strategic acquisitions ... Show More
27m 18s