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You're a senior manager and you lead a team. Your team is made up of people based around the world and you have meetings with them online and sometimes even a mix between face-to-face in the office and then online at the same time.
At times, you have to have difficult conversations with them when you are changing to introduce new changes, initiatives or procedures that there is some opposition to.
You want to be able to navigate those conversations better. You sound to sound diplomatic and not rude but also clear and with conviction to try and get the team on board.
What you will takeaway from today:
Phrases you can use for:
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